FAQs for the Watch

How can we help you?

Below are our frequently asked questions. If you don't find the solution to your problems, feel free to contact our customer service team here.


Use the USB cable. Plug into USB power and use the magnetic connection to connect to the watch.


Press and hold the BLACK button on the right for a minimum of 10 seconds.


Log in to the app, tap 'ADD DEVICE'. On the watch, swipe up and scan the QR code from the watch.

Log in to CPR Guardian app, tap ‘MORE’. Go to ‘ADD CONTACTS’ and there you can add up to 10 contacts which will show on your watch.

Press and hold the RED button for a minimum of 5 seconds.

Swipe right once, tap on the phonebook. There you can see yours contacts. To call - press and hold a contact for 2 seconds.

Swipe right twice and then tap on the heart icon.

Swipe right four times, tap on voice chat. To record a voice message, press and hold the blue button on the watch screen. To send the voice message, release the button.

Press black button.


Swipe up to change the brightness of the watch screen.

To change, press and hold the existing clock face for 2 seconds.

You can manually enter the 15 digit IMEI number from the bottom of the QR code, the IMEI number is also printed on the understide of the watch gift box.


IMEI box

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