Below are our frequently asked questions. If you don't find the solution to your problems, feel free to contact our customer service team here.
FAQS FOR THE WATCH
CPR Guardian comes with a 14 day returns policy, if you would like to return your CPR Guardian for any reason within the 14 days returns policy please contact us within 14 days for us to send out a free post returns
label, once received your refund will be issued within 7 working days.
Is it comfortable to wear?
The watch is small in size, comfortable, fashionable and because it is a watch the user is more likely to wear it than existing pendant technology.
Is it waterproof?
Yes, The CPR Guardian is IP67 water proof meaning that it can be used in the shower and submerged in 1m of water for up to 30 minutes.
Is the watch easy to charge?
Yes, we include a magnetic charging cable which simply connects to the rear of the watch. It takes around 1.5 hours to fully charge the watch.
Does the watch come with accidental damage cover?
All watches purchased through our easy pay plan include accidental damage cover.
IS GUARDIAN EASY TO USE?
This is not a complicated smartwatch CPR Guardian has been specifically designed to be very simple to use. All users have to do is press the Red SOS button in the case of an emergency. Everything else runs automatically
on the device.
What's Included in the box?
1 x CPR Guardian Watch with GPS Tracker and fall detection
1 x Magnetic USB Charging Cable
1 x SIM Card (already inside the watch)
1 x User Guide
How Does the Heart Rate Monitor Feature Work?
The Watch features a built-in heart rate monitor that takes readings every 10 minutes and send these reading to the APP.
How Does the SOS feature work?
Does the SOS Feature Work? The SOS Button is located on the right hand side of the watch face for easy access by the user. In the case of an emergency, the user should press the button for 3 seconds, the watch will then
go on to update the GPS location and call the user's phone contacts until answered.
How long does the battery last?
In Manual mode the watch last for 4+ days. In Automatic tracking / HR monitoring Mode the battery of the CPR Guardian Watch lasts for up to 36 -48 hours with a full charge. The watch notifies both the wearer and app user
with low battery notifications to ensure the accessory never runs out of battery.
How Do I Charge the Watch?
The Watch comes with an easy to use magnetic USB cable. To charge the watch, simply plug the USB into USB power and use the magnetic end of the cable to connect to the back of the watch.
How Does The Chameleon Sim Work?
Whilst your preferred mobile network might provide suitable coverage for much of the time, there are occasions when due to network problems or your location, your mobile signal may be poor, intermittent or simply unavailable.
CPR Chameleon solves these problems. The smart SIM technology provides the highest level of mobile coverage, by accessing UK & EU mobile networks available to us, to find the strongest signal.
Ensuring the wearer has the best possible signal at all times.
How our tracking works?
WiFi Tracking is best utilised best with the ‘Find My Device’ Function:
The WiFi Tracking will give you the area to focus your search and then pressing the ‘Find my Device’ function on the app or portal will sound a siren on the watch helping you home in on the devices real location.
There will be times when there is no GPS signal available and rather than leaving you blind, we have integrated WiFi Access Point Tracking to the Guardian III. This is where the device searches for three WiFi Access
points within its surroundings to triangulate a position. As there will be many WiFi points around with varying strength, it is impossible to provide a truly accurate location when GPS is not available.
For you to know:
WiFi tracking should not be used for ‘pin point’ location tracking but as a starting or focal point for search.
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