What you need to know.

Below are our frequently asked questions. If you have a question, feel free to contact our customer service team here.

Frequently Asked Questions

1. What is in the box?
You will receive your Guardian Watch with your chosen strap colour, pre-installed SIM card, SIM Reference Card, SIM card removal tool, Quick Start User Guide and USB charging cable. 
2. Fall Detection with Adjustable levels
The CPR Guardian's advanced fall detection algorithm monitors changes in the movement of the wearer and generates alerts if a fall is detected. You have 3 levels of sensitivity for Fall Detection. High, Medium and Low which can be changed in the Mobile App. 
3. SOS Personal Alarm Features
The SOS Alarm allows the watch to call your pre-installed emergency contacts after it generates an Alarm for 40 seconds. 
4. GPS location
The Guardian III will pull an accurate GPS Location within 2 metres providing you are outside every 10 minutes automatically. (The global positioning system (GPS) is a network of satellites and receiving devices used to determine the location of something on Earth. Some GPS receivers are so accurate they can establish their location within one centimetre (0.4 inches). GPS receivers provide location in latitude, longitude, and altitude) 
5. WiFi location
There is no WIFI tracking available but it does have a Home Zone which connects to the home WIFI instead of setting a Geo Zone.
6. Two Way Calling
You can make and receive calls from the watch. You can only call contacts that are added to the mobile app (You can add up to 16 contacts)
7. Heart Rate Monitoring
The Guardian III will pull your Heart Rate every 20 minutes automatically. This can be adjusted to suit your preference in the Mobile App (Should you reduce the interval. This will decrease the battery life)
8. Medication Reminders
You can set up 3 Reminders per day through the Mobile App
9. Pedometer (steps)
Steps will be counted on the watch and updated in the app (The pedometer is there to inform you the wearer is moving)
10. SIM
A Chameleon SIM which has access to all the Major network providers. It will always pick up the strongest signal.
11. Amazon Customers
A Service Plan is required in order for us to give you your Sim Number.
12. Service Plans
We have 3 services plans available.
Bronze = Self-Monitoring, Silver = Friends & Family Monitoring, Gold = Friends & Family + 24/7 Monitoring Centre 
13. Portal for Businesses with multiple watches
View all your watches on our Online Portal. You will have access to watch wearer information, App user information. Alert information (SOS, Fall Detection, Low Battery, Geo Fence and WIFI Fence) will have a Time and Date stamp when it has taken place.
14. GDPR
We are fully GDPR compliant and all of our data is stored on our server located in the UK and hosted by AWS (Amazon Web Services)
15. OTA (Over the Air) updates
Updates to the Guardian watch will be sent over the air, wirelessly.
16. Languages
Languages available are: English, French, Italian, Spanish, Chinese, German and Portuguese.
17. IP67 (Water Resistant)
100% protected against solid objects like dust and sand, and it has been tested to work for at least 30 minutes while under 15cm to 1m of water
18. Live Tech Support
We have experienced Technical Support Staff both on the phone and via Live Chat to help no matter where you are in the world.
19. Battery life
The Default settings of the watch will give you 48 Hours Battery.
20. Accidental Damage Cover
We offer accidental damage cover with a one-off charge of £9.99 for the year. If your watch is lost or damaged, we will have a replacement to you in 24 hours with your data transferred onto the new watch.
21. Returns Policy
CPR Guardian comes with a 14 day Returns Policy.

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