Please ask your question.

The watch gets the real time from the network signal. Sometimes, factors like thick walls indoors can delay the signal, causing the time to be slightly off.
To correct the time on your watch, follow these steps:
1. Press the black button on the side of the watch three times.
2. This will display the time screen twice, forcing the watch to reconnect to the network signal and update to the correct time.

To reset your password, please go to the login page and click on "reset password". Enter your username email address and create a new password. Then click on "get code", check your email for the code and enter it. Click on the password reminder button and proceed with entering the username with your new password. If you need further assistance, please contact our support team at support@cprguardian.com or call us at 01792 398 239 (UK) or +44 1792 398 239 (EU).

I'm sorry to hear that you wish to cancel your subscription. You can do so by sending an email to simcancellations@cprguardian.com. Please include your full name, account details, service plan, reason for cancellation, and sim identification number. We require a 30-day notice period for cancellations. We will send you a confirmation email once your request is processed. Please note, we do not accept cancellations over the phone.

You can set up your CPR Guardian watch by following the setup video guide on our Setup page. It's straightforward and easy to follow. Alternatively, we can complete the setup for you for a small fee of £5.99. If you need further assistance, please contact our support team at support@cprguardian.com or call us at 01792 398 239 (UK) or +44 1792 398 239 (EU).

To change the date and time on your watch, swipe right to the settings menu, tap on "Date/Time" and adjust these settings as needed. The black button on your watch will move the dial up and the red button will move the cursor to the next entry field. If you need further assistance, please contact our support team at support@cprguardian.com or call us at 01792 398 239 (UK) or +44 1792 398 239 (EU).

To update your card payment details, please email us at support@cprguardian.com and provide the name and email address of the person who took out the service plan. You will then be sent a secure link for you to update your card details. Please allow 1 working day for the link email.

To enter the SIM number in the app, you need to click on the User Icon in the top left corner. This will allow you to re-enter or update the SIM number for your device. If you need further assistance, feel free to contact our support team.

Yes, more than one person can use the CPR Guardian app. The app allows multiple family members or carers to monitor the location and wellbeing of the wearer remotely. This way, everyone can stay updated about the wearer's status and location. Please note only the Admin User can make changes to the App settings.

After cancelling your Service Plan, the watch will no longer be able to connect to our network. However, you can still use it as a regular watch. If you wish to reactivate the Service Plan in the future, you can do so by visiting our Service Plan page. If you need further assistance, please contact us at 01792 398 239 or email. Alternatively, we can contact you if you leave your name, email or telephone number in this chat.

The CPR Guardian SIM is a UK number with code +44. Check you mobile or landline phone accepts International numbers, If necessary, remove International Barring from your phone service.

To change the language on your watch, please follow these steps: 1. Swipe across to Settings on your watch.
2. Select the first option.
3. Choose the relevant language.
If you need further assistance, feel free to contact our support team at support@cprguardian.com or call us at 01792 398 239 (UK) or +44 1792 398 239 (EU).

Please follow the instructions in this guide.

To download the Guardian App for your Android phone, please visit the Google Play Store and search for "CPR Guardian Pro+." Alternatively, you can use this link to access the app directly: https://play.google.com/store/apps/details?id=com.beehome.cprguardian.pro
Once you have downloaded and installed the app, you can use it to monitor the CPR Guardian III watch. If you need any assistance, feel free to contact our support team at support@cprguardian.com or call us at 01792 652 7780 (UK) or +44 800 652 7780 (EU) from Monday to Friday.

To Factory Reset the CPR Guardian III. All you need to do is unpair the watch from the App. To do this, open the App and select "Switch Device" in the top right corner. Once done, then select "Unpair". This will Factory Reset your watch.

The Bronze Service Plan (Self Monitoring) - You get 1 Monitoring User (Administrator), Fall Detection Alerts, Unlimited Calls, Tracking, Heart Rate monitoring and SOS calls, Low Battery alerts and our customer support.
The Silver Service Plan (Friends & Family Monitoring) - You get unlimited Monitoring users, Up to 5 Emergency contacts, Fall Detection Alerts, Unlimited Calls, Tracking, Heart Rate monitoring and SOS calls, Unlimited Medical Reminders, Global Roaming Data, Set Home Zone (Be alerted when wearer has entered and exited their home WI-FI), Low Battery alerts and our customer support.
The Gold Service Plan (Friends & Family + 24/7 Monitoring Centre) - You get 24/7 Monitoring, 1 Wellbeing call from our highly trained experts per month to combat loneliness and Isolation, Unlimited Monitoring users, Up to 5 Emergency contacts, Fall Detection Alerts, Unlimited Calls, Tracking, Heart Rate monitoring and SOS calls, Unlimited Medical Reminders, Global Roaming Data, Set Home Zone (Be alerted when wearer has entered and exited their home WI-FI), Low Battery alerts and our customer support.

You will receive your Guardian Watch with your chosen strap colour, pre-installed SIM card, SIM Reference Card, SIM card removal tool, Quick Start User Guide and USB charging cable. 

The CPR Guardian's advanced fall detection algorithm monitors changes in the movement of the wearer and generates alerts if a fall is detected. You have 3 levels of sensitivity for Fall Detection. High, Medium and Low which can be changed in the Mobile App.

Fall Detection Sensitivity Explained:

LOW Sensitivity: Like a distracted friend, it only notices when you take a big fall, missing smaller stumbles.

MEDIUM Sensitivity: An attentive companion, it catches you when you lose balance, not too sensitive but not too lax.

HIGH Sensitivity: Like a bodyguard, it picks up on the slightest trip or fast movement, but may jump the gun at times.

Fall Detection Alert Feature & Sensitivity Adjustment

The CPR Guardian LTE will automatically detect sudden falls and prompt the wearer to confirm if they are okay. If there is no response, the watch will initiate an automatic SOS call to pre-set emergency contacts plus send an SMS alert and companion App notification.

Please note:

• This feature may increase battery consumption, requiring more frequent recharging. It is recommended as a minimum to charge the watch overnight, just like you would with a mobile phone.
• While designed to detect most falls, it may not capture every incident. If possible, users should manually press the SOS button when assistance is needed.
• Fall Detection Accuracy: The effectiveness of fall detection depends on sensor sensitivity and the wearer's specific movements. While it enhances safety, it may not detect 100% of falls. False negatives (missed falls) are possible, as well as occasional false positives (false alarms).
• Sensitivity settings can be adjusted via the App or the watch to reduce false alarms while maintaining effective fall detection. As noted above, this feature will affect battery consumption.
• Wrist Selection: Users must correctly select which wrist they wear the watch on before use. An incorrect selection may affect the accuracy of fall detection, increasing the likelihood of false alarms or missed falls.

Tip

Tip Wearers should view fall detection as an additional safety tool rather than a guaranteed solution. If they are able to, they should always press the SOS button for immediate emergency assistance. When activated, the SOS function will call pre-set contacts until the call is answered, ensuring help is on the way.

The SOS Alarm allows the watch to call your pre-installed emergency contacts after it generates an Alarm for 40 seconds. 

The Guardian III will pull an accurate GPS Location within 2 metres providing you are outside every 10 minutes automatically. (The global positioning system (GPS) is a network of satellites and receiving devices used to determine the location of something on Earth. Some GPS receivers are so accurate they can establish their location within one centimetre (0.4 inches). GPS receivers provide location in latitude, longitude, and altitude) 

There is no WIFI tracking available but it does have a Home Zone which connects to the home WIFI instead of setting a Geo Zone.

You can make and receive calls from the watch. You can only call contacts that are added to the mobile app (You can add up to 16 contacts)

The Guardian III will pull your Heart Rate every 20 minutes automatically. This can be adjusted to suit your preference in the Mobile App (Should you reduce the interval. This will decrease the battery life)

You can set up 3 Reminders per day through the Mobile App

Steps will be counted on the watch and updated in the app (The pedometer is there to inform you the wearer is moving)

A Chameleon SIM which has access to all the Major network providers. It will always pick up the strongest signal.

A Service Plan is required in order for us to give you your Sim Number.

We have 3 services plans available.
Bronze = Self-Monitoring, Silver = Friends & Family Monitoring, Gold = Friends & Family + 24/7 Monitoring Centre 

View all your watches on our Online Portal. You will have access to watch wearer information, App user information. Alert information (SOS, Fall Detection, Low Battery, Geo Fence and WIFI Fence) will have a Time and Date stamp when it has taken place.

We are fully GDPR compliant and all of our data is stored on our server located in the UK and hosted by AWS (Amazon Web Services)

Updates to the Guardian watch will be sent over the air, wirelessly.

Languages available are: English, French, Italian, Spanish, Chinese, German and Portuguese.

100% protected against solid objects like dust and sand, and it has been tested to work for at least 30 minutes while under 15cm to 1m of water

We have experienced Technical Support Staff both on the phone and via Live Chat to help no matter where you are in the world.

The Default settings of the watch will give you up to 48 Hours Battery.
Battery Usage: The watch remains active throughout the day, meaning battery life may be affected. A 2-day battery life may not always be achievable, depending on usage patterns. This also includes the fall detection feature.

We offer accidental damage cover with a one-off charge of £29.99 for the year. If your watch is lost or damaged, we will have a replacement to you in 24 hours with your data transferred onto the new watch.

CPR Guardian comes with a 14 day Returns Policy.