Return & Repair Policy
You are entitled to return your CPR Guardian Personal Alarm Watch within 30 days of purchase, provided that it is returned in its original packaging, undamaged, and without any wear and tear. We offer free return postage for your convenience. Once we receive your returned item, please allow us up to 14 days to process your return and refund your bank account. Any returns that do not meet these conditions may not be eligible for a refund.
1 Year Manufacturing Warranty
Your CPR Guardian Personal Alarm Watch comes with a 1-year manufacturing warranty, covering all faults that are diagnosed as a manufacturing defect. We offer free return postage should your watch require service under this warranty. Please note, this warranty does not cover any cosmetic damage, physical damage, or issues related to user connectivity. Repairs needed beyond the scope of manufacturing defects are chargeable.
1 Year Accidental Damage Cover
For an additional fee of £9.99, you can opt for our 1-year Accidental Damage Cover. This cover is only applicable to damage resulting from accidents and does not extend to wear and tear. This coverage is available for purchase up to 30 days following the original purchase date of your CPR Guardian Watch.
For a one-off payment of £39.99, we offer a Service Care package that includes return postage, inspection, cleaning, and repair of your CPR Guardian Watch. In the event that your watch is diagnosed as unrepairable, we will offer you the opportunity to upgrade your CPR Guardian Watch to the nearest equivalent model for an additional £99.99 (only £60.00 payable if £39.99 has already be made). This offer is designed to ensure that you continue to enjoy the peace of mind and security that comes with your Guardian Watch.
Please note, these terms and conditions are subject to change without prior notice. We reserve the right to amend or update these policies at any time. For the most current version of our terms and conditions, please visit our website or contact our customer service team.
By purchasing or using the CPR Guardian Personal Alarm Watch, you agree to these terms and conditions.